• Luxury Beachfront Accommodation

Terms & Policies

BOOKINGS AND DEPOSITS

  • A 30% deposit of the rental fee is required at the time of booking.
  • The balance of the rental fee is payable 42 days before arrival.
  • If the booking is made within 42 days of the arrival date the full rental payable is required.
  • A refundable bond of $1000 is payable at check-in.
  • A tentative booking will be held no longer than seven calendar days.
  • Guest Registration is required to be completed for all bookings and includes details of guest driver’s licence number and credit card details for security purposes. Once a booking is made, the guest acknowledges and accepts the accommodation conditions described herein.

ARRIVAL AND DEPARTURE TIMES

The check-in time is from 2.00pm and departure time is 10.00am unless otherwise arranged. Special arrangements can be made for check-in after 5.00pm.

SCHOOL LEAVERS

Sorry we do not allow School Leavers, with or without parents. If any School Leavers related accommodation is booked, the full payment will be forfeited at the time of check in, and you will be asked to leave the resort.

LINEN

All linen is supplied in the homes and is collected upon departure. There is no need to wash the provided linen at the end of your stay. Extra linen is available on request which will need to be paid for at the time of supply.

PARKING

Parking is restricted to two cars per property unless otherwise arranged. Parking on any of the property lawns and in the complex roadway is not permitted.

SMOKING

There is no smoking permitted inside the homes. Please dispose of cigarette ends thoughtfully if you smoke outside.

CLEANING

Due to the limited time to service the houses, it is requested that the house is left clean and tidy. There is an additional charge should the property require more than a basic clean which will be funded from the Bond.

BABY NEEDS

A cot and highchair are available for rent at $15 each for the duration of the stay. It is essential to book in advance if these items are required.

NUMBER OF GUESTS

The property can only be occupied by the number of persons stated in the booking confirmation or as subsequently agreed with the managers. The managers reserve the right to refuse occupancy of the property if this condition is not observed.

INSURANCE

We recommend that guests take out a comprehensive holiday cancellation and protection insurance to cater for any unforeseen circumstances that may cause the guests to cancel their booking.

BOND

A refundable bond of $1000 is payable at check-in. This will cover any extra cleaning that may be required or damage during/resulting from the guests stay.

RIGHT TO REFUSE OR REVOKE BOOKINGS

The managers of Waterfront and the property owner reserve the right to revoke or refuse to honour any accommodation booking prior to occupation which may in the opinion of either the managers or owner, (and at their sole discretion) be unsuitable for the property concerned.

The same right to revoke or refuse a booking applies should details given of the guests prove to be deliberately inaccurate.

PETS

Sorry, we are unable to accommodate your pets.

CANCELLATION POLICY

  • Cancelling more than 42 days before arrival – 100% of deposit refunded.
  • Cancelling 41-29 days before arrival date - 70% of the total tariff refunded with remainder of tariff refunded if property is resold (less $100 admin fee).
  • Cancelling 28-15 days before arrival date - 50% of the total tariff refunded with remainder of tariff refunded if property is resold (less $100 admin fee).
  • Cancelling 14 days or less before arrival date – no refund payable.
  • Note: No refunds are given for early departures and all cancellations must be in writing.

Waterfront Dunsborough